When a customer applies for return application, he or she should send us detailed address of the sender via email. If not, return process will not be done.
Logistics(packages) arrivals are being delayed due to strikes by domestic shipping companies and we hope your kind understanding on this.
Globally, customs inspection is becoming more stringent. In order to prevent such difficulties in advance, customers should indicate the specific name of the product and the appropriate market price when they submit forward application. It should be borne in mind that any responsibility arising from ignoring this suggestion lies with the customer and pls be
Recently, there are a number of issues related to customs clearance issues in Brazil. Korgou is using no return policy when it comes to Sea parcel service since there is no return option for Sea parcel, which means that packages with Sea parcel service cannot be returned using Sea service from the destination and that
We are not responsible for any problems caused by not paying customs duties locally. In addition, your packages can be disposed due to this matter either in your country or in Korea.