Notices
Notice on recovery of customer’s data on 1st April
Hello, this is KorGou. Currently, some data from the service that happened on April 1st caused a problem in the KorGou system. KorGou is considering several ways for faster data recovery and is doing its best to maintain the system. In this process, we would like to inform you in advance that some customers’ warehousing
Notice regarding the error on April 1
Hello, this is KorGou. On April 1, KorGou had maintenance time to improve the system. But while in the maintenance, an error has arisen, and customers suffered huge confusion and inconvenience. KorGou apologizes for this situation. Except the services you used or apply for on April 1, there would be no problem so that customers
[Holiday Notice] General Election
Hello, this is KorGou. As held would be General Election in Korea on April 10, KorGou would have off-day on this day. Customers are allowed to apply for the service, but actual fulfillment would be worked on after this date. Checked would be customer’s inquiry through e-mail, chat, and hotline afterward. For customer whoever has
The notice about Holiday on March 1st
Hello, this is KorGou. Today KorGou informs you that there would be an off-day on the first day in March (K.S.T) because of the national holiday, called [Samiljeol]. Since this day is not included in KorGou’s business day, KorGou advise our customers to use the services in other days.
Storage and payment policy change
In the wake of the Lunar New Year, Korgou introduces a new rate system and storage policy, which takes effect on February 13, 2024 and not be applied retrospectively. (1) Free storage period of arrived packages before packing applications will be drastically increased from 90 days to 180 days. Instead, packages over 180 days will
Notice about Seollal, Korean New Year’s Day
Hello, this is KorGou. Korean new year’s day, [Seollal] is upcoming. It would be from February 9 to 12 (K.S.T). So KorGou would have off-time during this period. If you want to use any service, we suggest you to avoid this period. Also, especially, the [Package Forward] for domestic delivery would be carried out just
Cessation of [Sea Parcel by Korea POST] for USA/Canada
Hello, this is KorGou Customer Service Department. AS OF January 18 (K.S.T), [SEA Parcel by Korea POST] would become unavailable for shipping packages to [United States of America] and [Canada]. According to the notice from POST, every vessel would not be allowed to pass through the canal [Panama]. Also, due to a lot of terrorism
Notice regarding the old packages
Hello, this is KorGou. Today we inform you the packages from forwarding application would be discarded for what has been applied for between July and December, 2022. (As per KorGou’s Terms of Service) So KorGou invites our customers to kindly make payment for any forwarding application mentioned above, by the end of this month. After
KorGou’s holiday in Christmas and New Year’s Day
Hello, this is KorGou. KorGou sincerely hopes our customers to be doing well and greet the new year with extreme happiness! Today, KorGou informs dear customers that Christmas (Mon, Dec, 25 in K.S.T) and new year day (Mon, Jan, 1 in K.S.T) would be our holidays. If possible, we recommend you to use KorGou’s service
