Notices
[NOTICE] Increasing shipping fee (FedEx)
Hello, this is KorGou. This day KorGou notifies that FedEx’s shipping fee would increase for several areas as of August 5 (K.S.T.), as emergency fee would pertain. This change would be reflected to shipping fee for [Package Forward Order], soon, as well.Hence, customers are recommended to pay for the order in a rush before the
[NOTICE] Maintenance for KorGou homepage
Hello, this is KorGou Service Team. As the number of KorGou customers have recently increased, there have been frequent malfunction and slowness in KorGou’s Web site. In order to improve for Web site, KorGou would undertake maintenance process on July 13 and 14. During this maintenance period, the Web site might temporarily suffer some problem
[NOTICE] A holiday on June
Hello, this is KorGou. This day, KorGou informs our customers of off-day on June 6 because of national holiday, Memorial Day (Hyunchung-il). Therefore, KorGou would tentatively cease every process for its services such as [Package Forward] and [Assisted Purchase]. Especially, customers are advised to note that the package would not be forwarded through [Korea Post
[NOTICE] Change of the store to pick up GS25 Half-Price Package
Hello, this is KorGou. Today KorGou announces that the franchise of GS25 would be changed to another one to pick up packages of GS25 Half-Price Delivery, as the existing store (GS25 성남반포점) would be closed between May 21 and 25. In order to prevent from any confusion, KorGou invites customers to let the merchants send
[NOTICE] Holidays in May
Dear KorGou’s valuable customers, KorGou appreciates your continual patronage.KorGou would have off-days on designated dates below because of national holiday. On these days, all services would not be processed tentatively. Especially, the packages, supposed to be shipped through [Korea Post AIR/SEA parcel], would be forwarded on Friday. Moreover, if there is any [Package Forward Order],
[ISSUE] KorGou system maintenance
KorGou sincerely apologizes for the tentatively malfunctioning system that caused this disruption. The system is now functioning without any problem. Please feel free to contact us again if you encounter any issues.
Notice on recovery of customer’s data on 1st April
Hello, this is KorGou. Currently, some data from the service that happened on April 1st caused a problem in the KorGou system. KorGou is considering several ways for faster data recovery and is doing its best to maintain the system. In this process, we would like to inform you in advance that some customers’ warehousing
Notice regarding the error on April 1
Hello, this is KorGou. On April 1, KorGou had maintenance time to improve the system. But while in the maintenance, an error has arisen, and customers suffered huge confusion and inconvenience. KorGou apologizes for this situation. Except the services you used or apply for on April 1, there would be no problem so that customers
[Holiday Notice] General Election
Hello, this is KorGou. As held would be General Election in Korea on April 10, KorGou would have off-day on this day. Customers are allowed to apply for the service, but actual fulfillment would be worked on after this date. Checked would be customer’s inquiry through e-mail, chat, and hotline afterward. For customer whoever has
