Notices

Notices

Disposal service notice

Hello, this is Korgou Service Center. Today we inform this notice to give you guideline when you fill in [Disposal notes] of Disposal service. If your instructions are consisted of vague meaning in the note, wrong result can be caused by misunderstanding. So we suggest that you fill the note with clear and specific contents

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The limitation of weight in K-packet

Hello, this is Korgou Service Center. Today we post this notice to make clear regarding K-packet. Korea Post does not allow to ship packages for the parcels with original or volumetric weight heavier than 2kg through K-packet.Nevertheless, if you choose K-packet option for such parcel, the forwarding application would be “Disputed / Problematic”. So we

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The manner change of Premium Photo service

Hello, this is Korgou Service Center. Today, we would inform that we would change the way we carry out .We have made decision to take the photographs including only exterior of each product, and we would never open any item covered with wrap or plastic bag. Please make reference to below picture. Provided that you

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Korean New Year’s Days!

Hello, this is Korgou. We wish you have happy time for new year. From 21st to 24th on January, we would be off for holidays, Korean New Years Day (called Seollal).So we would be so grateful if you use our services after. Best regards,Korgou.

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Error in Photo Uploading

Hello. We apologize that the photo upload function is not working smoothly due to the maintenance of Korgou system. We would do our best to complete the maintenance as soon as possible. Best regards, Korgou.

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Delay of Air Shipment to USA

Hello, this is Korgou. Today, we inform that every air shipment for USA would be putting on hold because of the heaviest snow. So we would be grateful if you understand this situation.Plus, we really wish all of customers, families and neighbors would be safe. Best regards, Korgou.

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Due date coming for membership upgrade

Hello, this is Korgou. Christmas and new year are coming. We hope that you have happy time. The determination is also upcoming for membership grade depending on how much you made payment for package forwarding in the second half of this year. It would have effect on discount rate of forwarding fee for the next

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KorGou Second Winter Event ‘PHOTO CARD EVENT’

We are holding an event to thank our customers for two months from November to December.The second event to express our gratitude to our customers. From this Monday to the 30th, we will offer a 50% discount on support purchase service and a photo card based on the number of orders. • Event Period •

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Shipping fee raise

Due to the continued inflation worldwide, international carriers such as DHL, FEDEX, and UPS will increase their shipping rates by an average of 7.5% as of January 2, 2023. Therefore, Korgou’s shipping rate will also be increased to meet the criteria and please understand this situation.

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