Service and Pricing
Do you know?
Product price is only fraction of your total shopping procedure
For Individual shoppers
Quantity check ensures that the products meet your demand.
We help you exchange or return your order.
Combine several packages into one and reduce the shipping cost.
Split package into several boxes to reduce possibility of custom's investigation.
Remove the invoice in case you want to keep the price confidential.
Remove the tag or other signs of a product upon your request.
Remove the wrapping or original package to reduce weight and shipping cost.
Some products should be insured to protect from damage.
Take your time shopping, Korgou offers free storage for you(30 days).
Feel free to contact us for any personalized demands. Your perfect overseas shopping experience, Korgou's aims.
For Business
The value-added services designed for individual shoppers also apply for business, plus more.
To meet business' high-volume shipping needs, Korgou provides bulk logistics solution to reduce your shipping and tax cost.
Korgou can act as a surrogate to contact your sellers and buyers the same as you are pyhsically in Korea.
Korgou transfers and circulates paper documents on your behalf in case electronic transimission is not accepted.
You've got Korean, we have translation. Your business files and documents are always in your native language.
Korgou's favorable exchange rate reduces your financial cost, saves your time, and meets your business operation demand.
Korgou assigns you a true Korean phone number through which you accept calls from Korea exactly as if you were in Korea (forthcoming).
Need more specialized service? You name it, we fulfill it!
Value-added service pricing
Package forwarding service
- The usage fee consists of the shipping fee and the processing fee.
- For example, you forward a package weights 4.7kg to U.S., the total usage fee is:
- ₩80,100 (Shipping fee) + ₩15,000 (Processing fee) = ₩95,100 (Total usage fee)
| Fee (in Korean Won) | |
|---|---|
| Shipping fee | Varied by weight and volume |
| Processing fee | 3,000 per kg / 4,000 per kg (Priority package order) |
| Splitting fee | 1,000won will be added per box from the second box packed. |
- Package weights more than 30kg can’t be shipped by EMS and should be delivered by other methods such as FEDEX and bulk logistics.
| Service | Fee (in Korean Won) |
|---|---|
| Package consolidation (combine serveral packages into one) | Free |
| Package split (Split a package into several ones) | 2,000 per package (number of splitted packages) |
| photography | 2,000 per package |
| Sorting / Item counting (not possible to divide package into several) | 3,000 per package |
| Exchange and return (domestic) | 5,000 per package |
| Invoice / tag removal | 2,000 per order |
| Original box removal | 4,000 per order |
Storage Storage policy
1) Before applying for forwarding : Customer can keep package for 2 months in total. – Free storage period : 30 days – Storage charge period : 500 won per day for the next 30 days 2) After applying for forwarding : You can keep it for one month after customer get the fee. – Free for up to two weeks after getting the rate. – 1,000 won per day for the next two weeks. ▶ Customer’s packages will be out of our control and custody |
Free within 30 days, then 500 per day. |
| Shipping insurance | 10,000won for EMS,FEDEX,TNT and AIR&SEA PARCEL / 15,000won for DHL |
| Invoice issue | 5,000 |
| Premium re-packing (removal original box and bubblewrapping one by one) | 1,000 per kg(starting from 4,000) |
| Other personalized service | Contact us for details. |
- Fees incurred during the product exchange and return shall be paid by customers.
- Please be noted that Korgou checks the quality of goods with good will and due diligence while is not held responsible for the potential or undetected defects of products.
- Extra after-sale service fees will be charged if product weights more than 10kg or is over-sized (any dimension exceeds 1.2m length).
- KorGou recommends insurance for package valued over ₩200,000 to protect your package from potential loss or damage.
- The insurance rate is for general reference only. The actual cost of insurance is different for each country. It depends on the number of claims receive and insurance rates charged by shipping carriers. For more information, please refer to shipping insurance and insurance claims.
