Package Forward

Package Forward

Stay at home, shop in Korea

Shopping in Korea

Upon registration, every customer will be assigned a unique Korean address. With the address, you can shop in Korean online and offline stores exactly as Koreans do. Our business processing system has been designed in a way that you don’t need to apply for package forwarding in advance, so just choose and order your favorite items and have them delivered to your assigned free address.

* Regarding purchasing and forwarding items, we are not responsible for any possible default and loss of parcels which can be caused from sellers. We only provide free address service on behalf of customers and customers should have all responsibility on the transaction with each seller.

Packages processing

Upon receiving your purchased items, you will be notified by our processing system. After that, you can log into our system, view your package status and submit the forwarding requests. During this process, you can also apply for our value-added services such as the pre-shipment quality checkup, purchase return and exchange, gift-wrap, shipping insurance, etc. Our staff will process the packages according to your requirements.

* Pls note that battery itself or battery built-in products, spray type product, liquid products, perfume etc. may be difficult to clear from all countries custom’s office. We suggest you using Sea parcel for forwarding those items.

Global forwarding

When the packages are ready for shipment, you will be notified to pay the shipping charges. Upon receiving your payment, the packages are ready for global forwarding. To ensure fast and secure shipping, KorGou forwards packages directly by EMS or other international express delivery methods. Every package can be tracked online. Please feel free to contact us in case any issue happens, our staff are ready to help.

* Regarding import duty in customer’s country, it is on customer’s reponsibility.
* Regarding claims of loss and missing on packages customers received from us, we only accept box opening video as a proof.
* All claims for damages must be reported to KorGou within 7 days after receiving the package. Otherwise they will be automatically denied.

KorGou worldwide package forward

Our business processing system has been designed in a way that you don’t need to apply for package forwarding in advance

Optimized package forwarding and storage policy

Package processing option

Packaging normally takes around 5 days as of the application date, but if you apply for PRIORITY, the packing will be completed within 1~2 days of the application date except weekends and holidays.

Tailored shipping methods

KorGou forwards packages using EMS or other international express delivery methods., AIR&SEA  by Korea post. We can also use express delivery company for a specific region like LBC for Philippines.

Package consolidation and split

Aside from the original package forwarding, KorGou basically consolidate several packages into one or more boxes, split one package into several ones(address should be same), or even make mixed combination and split. Package combination and split can reduce your shipping cost and possible taxes incurred.

Quantity inspection

To prevent dispute with sellers, KorGou can check quantity in your order on behalf of you.

Exchange and return

We send it back to the original sender thru CJ Logistics.

Storage policy

1) Before applying for forwarding : Customer can keep package for 4 months in total.
  – Free storage period : 90 days
  – Storage charge period : 1,000 won per day for the next 30 days
2) After applying for forwarding : You can keep it for one month after customer get the fee.
  – Free for up to 4 weeks after getting the rate.
  – 1,000 won per day for the next 4 weeks.
  ▶ Customer’s packages will be out of our control and custody

KorGou Package Forwarding Schedule

Forwarding request will be processed in 3~4 business days from the date of forwarding application submitted.
SHIPPING METHOD International express delivery methods Air & Sea Parcel and Small Packet Local express (LBC Sea  Service,Supergem etc.) Domestic shipping delivery(CJ logistics)
Schedule Daily shipment except on weekends and holidays. Shipments on every Friday, except on weekends and holidays (subject to payment by the day before the actual shipping out date). Once a week. Daily shipment except on weekends and holidays.
Delivery Time 4~7days Air and Small Packet : 1~2 weeks Sea : more than 3months 3~4weeks 2~3days

Currency Converter

The USD exchange rate has included the fees charged by PayPal. For more details, please refer to Pricing.