Notices
Original Wrapping Removal Service is Back!! (3rd June)
Many of the items purchased and delivered in the store come in bulky boxes.Such a large volume will cost a lot when shipping overseas according to the rate policy of Courier’s company. For this we offer a special service to Reduce Shipping Costs for Our Overseas Customers. Premium re-packing Service and Original Wrapping Removal Service
Public Holiday Notice
1st June and 6th June is the Public Holiday in Korea. All the services will be suspended during this holiday period.In order to avoid service delays or storage fees during this period, please aware that using the service in a planned and efficient manner.
! Prohibition of unauthorized use of korgou account !
If you use Korgou’s accounts(bank, paypal, alipay, etc) for purposes other than the purpose of using our service, you may be subject to legal responsibility and we will not be liable for any damages associated with it. In the case of remittance application, we can help you with problems that may arise later only in
! New domestic delivery policy !
The domestic shipping policy will be changed from 14th May. From now on, domestic delivery service will be available without restrictions to all regions in Korea according to customer requests.Previously, domestic delivery was only possible to a customer’s relatives or friends. Let us explain some important principles. If you apply for forwarding to a domestic
❗ Storage Fee Policy Changes: Extended storage period
To Ease the anxiety of many customers suffering from the global geopolitical crisis and high prices, KorGou is implementing a Major Change in its Storage Policy. In the case of items stored before Applying for packing, free storage for 30 days will be extended to 90 days. In the case of packed and consolidated parcels,
Public Holiday Notice
5th May is the Children’s Day in Korea.All the services will be suspended during this holiday period.In order to avoid service delays or storage fees during this period, please aware that using the service in a planned and efficient manner.
[Post office] International Shipping Available Countries on April 2022
As of April 19, 2022, this is the list of countries where post office shipping methods are available.If you want to use the post office service, please refer to the list and Apply for Forwarding using an Available Shipping Method.If you apply for forwarding with an unavailable shipping method, the packing will not proceed. Country Air Parcel
📦 Make a CLAIM for Lost Items on the Website.
As we previously announced, recently, the number of unidentified items is increasing rapidly due to the absence of Customer unique ID on customer’s packages. In this case, the lost items are registered in the unidentified packages section of My Korgou page, so please make a claim on the website with supporting documents such as order
The Sorting Service is Newly Reorganized.
The name of the New Sorting Service is changed to the Premium Photo Service. The service fee changed from 3,000 won to 2,500 won. The photo service provided to customers previously is no longer available.Instead, It will be integrated with the New Service. The Premium Photo Service will provide better service so that customers can
