Notices

Notices

< Removing the poster tube >

Removing the poster tube from the requested shipment can save you a lot of shipping costs. If you leave a message requesting removal of the poster tube on Other special requirements, then we will proceed. However, this is only applicable if you have applied for Original box removal service or Premium re-packing service. In addtion,

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Logistics(packages) arrivals are being delayed due to strikes by domestic shipping companies and we hope your kind understanding on this.

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< Custom’s clearing issue >

Globally, customs inspection is becoming more stringent. In order to prevent such difficulties in advance, customers should indicate the specific name of the product and the appropriate market price when they submit forward application. It should be borne in mind that any responsibility arising from ignoring this suggestion lies with the customer and pls be

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< Photo service notice >

When applying for photo service, we suggest that you do not apply for forwarding service before the service(photo service) is completed. If the forwarding service is performed first, the photo service is not provided.

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< Return fee increase >

Return fee will be increased from 3000won to 5000won starting on 24th May 2021. All packages customers submitted return application will be sent back to the original sender using CJ logistics.

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< Sea parcel to Brazil >

Recently, there are a number of issues related to customs clearance issues in Brazil. Korgou is using no return policy when it comes to Sea parcel service since there is no return option for Sea parcel, which means that packages with Sea parcel service cannot be returned using Sea service from the destination and that

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