Notices
Special benefit for the upgraded members
Greetings, this is Korgou. It is almost hot summer, and June is approaching. We hope you have a happy time. KorGou always appreciates that you are using our services!As a token of our appreciation, extra KorGou balance will be given to customers whose membership tier will rise. It is based on how much our service
Notice regarding National Holiday on June
Hello, this is KorGou Customer Service Department.Summer has come in Korea. We hope every customer has good days. We inform you that our service would be temporarily paused on June 6 because it is one of Korean national holidays, Memorial Day (Hyun choong il). We hope there is no confusion when you use apply for
Prohibition of import Cosmetic Items in Spain
Hello, this is KorGou Customer Service Department. We inform you that the import of cosmetics is currently prohibited under Spanish Customs regulation. We would like you to make reference to this point when you use Korou service. Thank you.
Notice regarding National Holidays on May
Hello, this is KorGou Customer Service Department. As May is coming closer and closer, we would inform you that there would be holidays. Since our works would be paused in these days, we hope our dear customers make reference to this notice in order to prevent from confusion for usage of our service. May 5:
Log in Problem
Currently, system checks are being carried out due to login problem in some countries. We apologize for the inconvenience in using the service, and we will solve the problem as soon as possible. If you can’t use the service because you can’t log in, please request the service by e-mail and we’ll proceed sincerely.
Postponement of Assisted Purchase
Hello, this is KorGou Service Center. We hope you enjoy happy April with KorGou. Today, we inform you that Assisted Purchase can be delayed on Friday, April 21 because of system maintenance. It indicates Purchase and Transfer services would be suspended on this day. We would appreciate if you make reference to this notice. Thank
Regular system maintenance
Hello, this is KorGou Service Center. Currently, Korgou is conducting a regular system maintenance, and the function of attached files, including photos, may not be smooth during this process. This system maintenance may take about 3~4 days as of today and we would appreciate your understanding. We would try our best to solve this problem
Korean National Holiday, Samiljeol🇰🇷
Hello, this is KorGou Service Center. Today we inform you that KorGou would get a day off on March 1 in KST. This day is Korean national holiday called Samiljeol. So we would be grateful if you use our service or send us any inquiries before or after. We always appreciate to our customers who
