FAQ
FAQ
This is to inform you about the KorGou service.
How can KorGou help you
- Package Forward -
How Can KorGou Help?
Assisted Purchase/Payment
- Can I get a refund from the Korean seller to the Korgou account?
- Does KorGou support money transfer to my Korean local seller?
- How long does it take to process my assisted purchase/payment order?
- What domestic payment methods do KorGou's assisted purchase/payment service support?
- What websites do KorGou's assisted purchase/payment service support?
- What's assisted purchase/payment?
Getting Started
- Do I have to register package in advance?
- How do I pay my KorGou orders?
- How many days does it take to receive my forwarded package?
- Is KorGou's package forward service Customs duties free?
- What is package forward?
- What items can be assisted purchased by KorGou?
- What kind of services does KorGou provide?
- What's KorGou package forward's advantages over direct international shipping by shopping sites?
Package Forward
- Are there any tips during my submission of package forward application?
- Are there size or weight limits?
- Can I return /exchange a package?
- Can I send a package with freight collect?
- Can I submit package forward application until all the items arrived?
- Does KorGou support package consolidation and how much does it cost?
- How do I forward packages by KorGou?
- How do you calculate the international express delivery methods(except EMS) rate?
