FAQ
FAQ
This is to inform you about the KorGou service.
How can KorGou help you
- Package Forward -
How Can KorGou Help?
Assisted Purchase/Payment
- What are the fees for assisted purchase and money transfer?
- Purchase service in the second markets like Bunjang is available?
- In case of assisted purchase service, using other address other than Korgou address is available?
- Assisted purchase is available at off-line store?
- Is it possible to cancel or refund after purchase/transfer service is done?
- I applied for a purchase/transfer service but failed/cancelled. What's the reason?
- Is there any special discounted fee for big amount of purchase and transfer?
- Assisted purchase in overseas shopping website is available?
- What is the name of the depositor when using money transfer service?
- Can I get a help with the personal verification process in the shopping site?
Getting Started
- What procedures are required before sending packages to Korgou?
- What is the order of KorGou’s service?
- I can’t find my package in Arrived Packages section.
- Why is my package registered in Unidentified Packages section?
- How can I use Shipping Fee Calculator?
- How can I make payment for using the Korgou service?
- Do you also offer domestic delivery service within Korea?
- Do you accept goods from abroad?
- What is the cost composition of Korgou forward service?
- Do you offer Express Shipping Courier?
Package Forward
- The previous package was lighter than present one but shipping fee is higher.
- Can you carry out splitting instead of consolidation?
- Which shipping method is cheapest (best)?
- How do you cope with returned packages?
- The result does not show up in Shipping Fee Calculator.
- Shipping fee is different with what I got quote from Shipping fee calculator.
- Is there any prohibited/forbidden item for overseas shipping?
- Is there any restriction of dimension or weight for shipping methods?
- My forwarding application states “Disputed/Problematic.” Why? And How(What) should I do?
- Is it possible to send my packages to another Korean address?
