FAQ

FAQ
This is to inform you about the KorGou service.


How can KorGou help you
- Package Forward -
How Can KorGou Help?

Assisted Purchase/Payment
- Can I get a refund from the Korean seller to the Korgou account?
- Does KorGou support money transfer to my Korean local seller?
- How long does it take to process my assisted purchase/payment order?
- What domestic payment methods do KorGou's assisted purchase/payment service support?
- What websites do KorGou's assisted purchase/payment service support?
- What's assisted purchase/payment?

Getting Started
- Do I have to register package in advance?
- How do I pay my KorGou orders?
- How many days does it take to receive my forwarded package?
- Is KorGou's package forward service Customs duties free?
- What is package forward?
- What items can be assisted purchased by KorGou?
- What kind of services does KorGou provide?
- What's KorGou package forward's advantages over direct international shipping by shopping sites?

Package Forward
- Are there any tips during my submission of package forward application?
- Are there size or weight limits?
- Can I return /exchange a package?
- Can I send a package with freight collect?
- Can I submit package forward application until all the items arrived?
- Does KorGou support package consolidation and how much does it cost?
- How do I forward packages by KorGou?
- How do you calculate the international express delivery methods(except EMS) rate?
- How long does it take for photos and sorting applications?
- How long should I wait before my package forward application get processed?
- Storage policy?
- What countries can KorGou forward to?
- What happens if I do not put the Unique Identity Number in the package?
- What items are restricted by air?
- What should I do if the forwarded package arrived with items missing?