What should I do if the forwarded package arrived with items missing?
All claims for damages must be reported to KorGou within 10 days after receiving the package. Otherwise they will be automatically denied. Regarding claims of loss and missing on packages customers received from us, we only accept box opening video as a proof.
所有索赔要求必须在收到包裹后10天内向Korgou提出申请。 否则,逾期将无法处理。请注意， 关于客户对损失的索赔,我们只接受开箱录像作为证明。