Stay at home, shop in Korea

Shopping in Korea

Shopping in Korea

Upon registration, every customer will be assigned a unique Korean address. With the address, you can shop in Korean online and offline stores exactly as Koreans do. Our business processing system has been designed in a way that you don’t need to apply for package forwarding in advance, so just choose and order your favorite items and have them delivered to your assigned free address. *Regarding purchasing and forwarding items, we are not responsible for any possible default and loss of parcels which can be caused from sellers. We only provide free address service on behalf of customers and customers should have all responsibility on the transaction with each seller.

Packages processing

Packages processing

Upon receiving your purchased items, you will be notified by our processing system. After that, you can log into our system, view your package status and submit the forwarding requests. During this process, you can also apply for our value-added services such as the pre-shipment quality checkup, purchase return and exchange, gift-wrap, shipping insurance, etc. Our staff will process the packages according to your requirements. *Regarding claims of loss and missing on packages customers received from us, we only accept box opening video as a proof.

Global forwarding

Global forwarding

When the packages are ready for shipment, you will be notified to pay the shipping charges. Upon receiving your payment, the packages are ready for global forwarding. To ensure fast and secure shipping, KorGou forwards packages directly by EMS or other international express delivery methods. Every package can be tracked online. Please feel free to contact us in case any issue happens, our staff are ready to help. *Regarding import duty in customer’s country, it is on customer’s reponsibility.

KorGou worldwide package forward

Detailed KorGou package forward process

Optimized package forwarding and storage policy

Tailored shipping methods

KorGou forwards packages using EMS, DHL, FEDEX, TNT, AIR&SEA&SMALL PACKET PARCEL by Korea post. We can also use express delivery company for a specific region like LBC for Philippines.

Package consolidation and split

Aside from the original package forwarding, KorGou basically consolidate several packages into one or more boxes, split one package into several ones(address should be same), or even make mixed combination and split. Package combination and split can reduce your shipping cost and possible taxes incurred.

Quantity inspection

To prevent dispute with sellers, KorGou can check quantity in your order on behalf of you.

Exchange and return

KorGou understands that things may go wrong on your purchasement. In case that happens, we are here to help you exchange or return the items before it’s too late or too costly.

Storage policy

Regarding packages over 2 months from the date of stock in our warehouse and the date of forwarding request, Korgou will not be reponsible for any loss and default on parcels. By the way storage fee will apply to packages over 1 months(500 won per day). We will get rid of parcels over 3 months from the date of stock and the date of forwarding request without any notice.

Freight collect packages to Korgou

In these days, many sellers send customer’s goods with freight collect to us. In this case, we will charge 150% of the freight collect amount to each customer. To prevent this problem, Pls have your seller use freight prepaid delivery.

KorGou Package Forwarding Schedule

Korea Post EMS and DHL:

Daily shipment except on weekends and holidays. Forwarding request will be processed in 3~4 business days from the date of forwarding application submitted.

Korea Post Air and Sea Parcel:

Shipments on every Friday, except on weekends and holidays (subject to payment by the day before the actual shipping out date).

User defined option:

For using local shipment within Korea, and overseas local express (LBC,Supergem etc.) requests.

KorGou Working Hour

KorGou business hour : From Monday through Friday : 09:00 ~ 18:00 in Korean standard time Saturday, Sunday & National Holiday : Day off