Do you know?
Product price is only fraction of your total shopping procedure
Korgou’s value-added service helps you ensure that the products you choose are really what you want it to be, the quantity and quality of the products meet your demand, make your shipping free from damage and loss, and even your after-sale service is taken good care of.
For individual shoppers
|Quantity check ensures that the products meet your demand.||We help you exchange or return your order.|
|Combine several packages into one and reduce the shipping cost.||Split package into several boxes to reduce possibility of custom's investigation.|
|Remove the invoice in case you want to keep the price confidential.||Remove the tag or other signs of a product upon your request.|
|Remove the wrapping or original package to reduce weight and shipping cost.||Gift wrap your package, insert greeting cards, write blessings, personalize your gift.|
|No need to be drowned in Korean language. Korgou translates mannuals for you.||Some products should be insured to protect from damage.|
|First-time overseas shipping? Don't hesitate, We guide you through Custom clearance.||Take your time shopping, Korgou offers free storage for you(30 days).|
|Korgou do the after-sale service on your behalf. You are always being taken care of.||Feel free to contact us for any personalized demands. Your perfect overseas shopping experience, Korgou's aims.|
|The value-added services designed for individual shoppers also apply for business, plus more.||To meet business' high-volume shipping needs, Korgou provides bulk logistics solution to reduce your shipping and tax cost.|
|Korgou can act as a surrogate to contact your sellers and buyers the same as you are pyhsically in Korea.||Korgou transfers and circulates paper documents on your behalf in case electronic transimission is not accepted.|
|You've got Korean, we have translation. Your business files and documents are always in your native language.||Korgou's favorable exchange rate reduces your financial cost, saves your time, and meets your business operation demand.|
|Korgou assigns you a true Korean phone number through which you accept calls from Korea exactly as if you were in Korea (forthcoming).||Need more specialized service? You name it, we fulfill it!|
Value-added service pricing
|Service||Fee (in Korean Won)|
|Package consolidation |
(combine serveral packages into one)
|Package split |
(Split a package into several ones)
|2,000 per package (number of splitted packages)|
|photography||1,800 per package|
|Quality inspection/ Item count||3,000 per package|
|Exchange and return (domestic)||3,000 per package|
|Invoice / tag removal||2,000 per order|
|Item wrapping removal||2,000 per order|
|Special re-packaging(remove original box and bubblewraping)||4,000 per order|
|Storage||Free within 30 days, then 500 won per day.|
|Shipping insurance||10000won for EMS, 15000won for DHL.
|Document / manual translation||5,000 per page (Caculated based on the number of pages translated)|
|Other personalized service||Contact us for details.|
|Combine with the previous order||2,000 per order|
*Fees incurred during the product exchange and return shall be paid by customers.
*Please be noted that Korgou checks the quality of goods with good will and due diligence while is not held responsible for the potential or undetected defects of products.
*Product manual translation fees are caculated based on the number of pages translated.
*Extra after-sale service fees will be charged if product weights more than 10kg or is over-sized (any dimension exceeds 1.2m length).
*KorGou recommends insurance for package valued over ₩200,000 to protect your package from potential loss or damage.
*The insurance rate is for general reference only. The actual cost of insurance is different for each country. It depends on the number of claims receive and insurance rates charged by shipping carriers. For more information, please refer to shipping insurance and insurance claims.