Transparent and honest pricing, no surprises, no manipulations
No exchange rate manipulation
Korgou dynamically adjusts exchange rates based on the benchmark price of the accredited foreign exchange market.
No weight balance manipulation
Korgou accurately weights the packages and refunds you postage difference if error happens.
No custom duty manipulation
Custom duties are generally levied by Customs of the recipient’s country, Korgou doesn’t require pre-payment.
Services and prices
Package forwarding service
The usage fee consists of the shipping fee and the processing fee.
For example, you forward a package weights 4.7kg to U.S., the total usage fee is:
₩80,100 (Shipping fee) + ₩10,000 (Processing fee) = ₩90,100 (Total usage fee)
|Fee (in Korean Won)|
|Shipping fee||Varied by weight, see the table of shipping fee for details.|
|Processing fee||2,000 per kilogram (up to a maximum charge of 45,000) within 30Kg|
*Package weights more than 30kg can’t be shipped by EMS and should be delivered by other methods such as FEDEX and bulk logistics.
*Package processing fee will be waived when the package is purchased through our assisted purchasing service and weights less than 5Kg.
|Service||Fee (in Korean Won)|
|Package consolidation |
(combine serveral packages into one)
|Package split |
(Split a package into several ones)
|2,000 per package (number of splitted packages)|
|Item count / photography||1,000 per package|
|Quality inspection||1,000 per package|
|Exchange and return (domestic)||3,000 per package|
|Invoice / tag removal||1,000 per package|
|Item wrapping removal||1,000 per package|
|Special re-packaging||4,000 per package|
|Gift wrapping||2,000 per item|
|Storage||Free within 30 days, then 300 per day.|
3.0% (electronic products or package values over ₩1,000,000.
|Document / manual translation||5,000 per page (Caculated based on the number of pages translated)|
|After-sale service on your behalf||10,000 per item|
|Other personalized service||Contact us for details.|
*Fees incurred during the product exchange and return shall be paid by customers.
*Please be noted that Korgou checks the quality of goods with good will and due diligence while is not held responsible for the potential or undetected defects of products.
*Extra gift-wrapping materials such as gift card will be charged separately.
*Extra after-sale service fees will be charged if product weights more than 10kg or is over-sized (any dimension exceeds 1.2m length).
*KorGou recommends insurance for package valued over ₩200,000 to protect your package from potential loss or damage.
*The insurance rate is for general reference only. The actual cost of insurance is different for each country. It depends on the number of claims receive and insurance rates charged by shipping carriers. For more information, please refer to shipping insurance and insurance claims.
|Hong Kong, Singapore|
|North America, Europe, Middle East, Oceania|
|Africa, Middle/South America, Other continents
*Fees are in Korean Won.
*Fees are calculated based on the international EMS shipping, please contact us for quote of other shipping methods such as FEDEX or bulk logistics.
*The length of the longest side of the package should not exceed 1.5M as required by the EMS.
*The Korea Post reserves the right to change the zoning of countries and the related shipping charges.
Assisted purchase service
Assisted purchase service fee: 10% to the product price (a minimum of ₩20,000 for on-site purchase and ₩5,000 for online purchase).
*A ₩20,000 surcharge will be added for on-site purchase within the same region. Fees for cross-regional on-site purchases shall be determined case by case.
Account deposit and withdrawl
KorGou’s settlement currency is Korean Won. We accept customer’s payment through Korean Won, US Dollar, and Chinese Renminbi. Payment received in US Dollar or Chinese Renminbi will be exchanged to Korean Won based on the current exchange rate and deposited to your KorGou account balance.
To avoid money laundering and potential fraudulence, customers’ KorGou account balance can only be used to pay KorGou’s services. Users may withdraw their account balance to their original payment channel within seven days without extra fees, however, 3% fees will be charged after that. However, refund of assisted purchase/payment shall proceed without extra cost.
Currency exchange rate
KorGou’s exchange rate updates on every Monday. Our rate calculates based on the past week’s average benchmark exchange rate retrieved from Naver Exchange Rate (https://search.naver.com/search.naver?where=nexearch&query=%ED%99%98%EC%9C%A8&sm=top_tsw&fbm=1&ie=utf8).
Since PayPal charges about 4% fee for money transfer, our currency exchange rae for USD has reflected and included the 4% fee.
Updated on Feb. 3rd, 2016